SERVICES
WE're here to h.e.l.p.
When you contact us anytime, we have a Chain Store employee (never an answering service) available to expedite your service request. From order entry through job completion and invoice generation, we have customized our systems to accommodate your emergency and standard facilities needs. Your policies and procedures guide us throughout the process in the most time-sensitive manner.  
H.E.L.P. Services
 
 
Since 1991 Chain Store Maintenance's been your facilities management partner. We serve retail, restaurant and hospitality clients in the U.S., Canada and Puerto Rico, working with them directly and through middleware providers.
Multi-Location Services
 
 
Chain Store Maintenance oversees your multi-location projects from planning to the finishing touches. Our Technicians can handle any scale, from a few local stores to thousands of locations nationwide, with services that include: Remodels, Repairs, Paint and All Trades.  

Special Projects


Chain Store Maintenance's Projects Division specializes in bringing our customers' vision together with our expertise in large scale projects. We understand the need to drive down costs while keeping a high level of service to you and your customers. We've assisted in projects big and small, from a single location refresh to several hundred concurrent store renovations. We're fluent in the challenges and ways your roll out needs to be handled to ensure a smooth transition for your customers, team members and facilities.




FIRE EXTINGUISHER PROGRAM


Need monthly or yearly fire extinguisher checked without worrying about performance? Do you have a store manager that is worried about the Fire Marshall coming for a surprise visit? Chain Store Maintenance has a program already in place to help you avoid costly emergencies! Safety is among the top priorities for a store and you can't afford to go without having these updated or checked. We are currently serving retailers a hassle-free schedule of monthly, quarterly, or yearly service. Whatever the need, we are here to meet it. The store needs to be on watch for consumers, not the Fire Marshall.




PEST CONTROL


All retail stores run across a need at some point for Pest Control services. Chain Store has our own philosophy on Pest Control. We want to work for you and keep money in your pocket at the same time. We provide the following steps to provide this high level service:

  1. Contact/dispatch vendor to service call within 24-72 hours.

  2. Follow up with vendor to confirm there was an assessment and treatment on the agreed upon service date, and to request recommendations for further treatments as needed.

  3. Follow up with store to verify vendor surveyed the entire store, treated, and made note of points of entry.

  4. Follow up with store in 2 weeks from visit to insure a successful treatment was provided, or if the vendor is needed to return under their 30 day warranty.

Chain Store does not consider it "done" when the contractor leaves, as pests can multiply quickly. We ensure you are taken care of timely and effectively! Chain Store also offers an extensive scheduled Pest Control maintenance program. The best way to handle any issue is by meeting it head on before it becomes a major issue. We recommend acting rather than reacting as much as possible and pest control is an issue you can be proactive about.




BACKFLOW PREVENTION​


Don’t let your next inspection catch you by surprise, enroll in our Backflow Preventative Maintenance Plan. Let us handle all maintenance and repairs, we even take care of the permit paperwork with your local municipality. Your system will receive all scheduled maintenance and we’ll keep local store management in the loop on upcoming service and inspections.

SERVICES INCLUDES: Multi-Location Backflow Testing, Advanced Testing Schedule, Liaison to Local Authorities, Fixed Cost Allocation, and Advanced Testing Data Meter.





HANDYMAN


Our network of licensed and insured handymen are available around the clock. From patching holes to complete remodels, we have an experienced professional in your area. No job is too big or small for our nationwide network of vendors.
SERVICES INCLUDE Multi-Location Projects, Painting and Remodels, Custom Construction and Repairs, Multiple Trades with one call.




ELECTRICAL


Whether you need a single fixture replaced or a custom installation performed across hundreds of stores CSM has covered. We perform emergency and after hours repairs as well as scheduled remodels, new construction and everything in between. SERVICES INCLUDE Emergency, After Hours, Repairs and Expansions, Remodels, New Construction, and Multi-Location.




LOCKSMITH


CSM has a network of locksmiths nationwide ready 24/7/365 to handle emergency replacem nts, lock outs, and new keys. Our locks program streamlines your supply chain and service by bringing all hardware in house, ready on demand.
SERVICES INCLUDE Around the Clock Service, Emergency Replacement, Key Change, New Construction, and Locked Out




PLUMBING


The sinks, drains and pipes in your facility don't take holidays, neither do we. Our network of licensed and insured plumbers are available 24/7/365. With vendors across the US, Canada and Puerto Rico we're ready to serve all your plumbing needs at a moment's notice.
SERVICES INCLUDE Leaks, Clogs, Sinks/Mop Sinks, Water Heaters, Toilets & Urinals, Flush Valves, Eye Wash Stations.




BACKFLOW


We provide both reactive and proactive backflow services. Our Backflow Preventative Maintenance Plan takes the burden of municipal permitting and compliance checks off your desk and onto our service team.
SERVICES INCLUDE Multi-Location Backflow Testing, Advanced Testing Schedule, Liaison to Local Authorities, Fixed Cost Allocation, Advanced Testing Data and Meter.




Pest Control


CSM has a comprehensive National Pest Control program to proactively manage your single or multi-location pest problems. Our experienced and responsive pest control specialists have a proven track record serving our retail, restaurant & hospitality clients around the clock.
SERVICES INCLUDE Bed Bugs, Termites, Preventative and Scheduled Maintenance, and our own Cryonite Treatment.




RESTAURANT


Chain Store Maintenance has made serving the Restaurant industry a priority throughout our history. We value the trust our partners place in us to service their restaurants around the clock, and we reward that trust by using only experienced trade professionals who understand and respect the demands of restaurants. Our technicians understand the challenges of maintaining a restaurant and work with our partners to eliminate disruptions in service and operation.





BILLING SERVICES
Once the job is completed on location, our work is only half done. Our Billing Department is the quality control extension of our Service Department. We proactively collect pertinent documents and review for accuracy and compliance. Every work order is converted into an invoice according to customers specifications quickly and efficiently. We have a short work order to invoice cycle but we maintain a thorough and exact approach.

STAY CONNECTED

Chain Store Maintenance is an active participant in multiple national tradeshows and  associations, including Professional Retail Store Maintenance (PRSM), Restaurant Facilities Maintenance Associations (RFMA), The Retail People (TRP), and the Commercial Construction Group. Subscribe below to find out where we'll be next. 

800-888-1675

91 Union Street, Attleboro, MA

Copyright 2019, Chain Store Maintenance

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