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At Chain Store Maintenance - an MCS Company, we respect each employee, supplier, customer and other associates as equal partners in our business endeavors. We understand it is our responsibility to create and nurture a positive environment for our business partners to perform their tasks. Our business practices must be conducted with honesty and integrity. We strive for excellence in all facets of our dealings, but understand that there is always room for improvement. We embrace change as it is the powerful dynamic force that makes us better at what we do. We strive to make communities shine.


We grew from a regional to national company utilizing a three year expansion plan. Our focus was to build a network of qualified contractors who would perform small jobs, were responsive and cost competitive. In 1991, we began network development in our native New England, then spread coverage down the East Coast. Over the next two years we developed a contractor network to service the midwest corridor, then the western US territory. To meet market demand we added Canada, Puerto Rico and Guam .
our beginnings
CSM grew out of a friendship forged on the job. Steve and John met in 1989 as members of a newly hired sales team of 5. They saw great opportunities in their new industry. Well, the company jettisoned the entire staff in 10 months, but the guys kept in touch. Beyond their friendship was a shared conviction that there was a greater demand for chain store facilities beyond the scope of one or two trades. They joined forces again in 1991 and founded Chain Store Maintenance, Inc. 

In February 2023, CSM became the commercial property services platform for MCS, expanding our offerings to serve you better. Chain Store Maintenance – an MCS Company, is still the same team you’ve trusted since 1991 but with backing of MCS providing a network of self-performing service centers, 30,000+ certified service partners and innovative technology. Learn more at
Through the years, Chain Store Maintenance has been recognized numerous times for service excellence and their contributions to the FM Industry.  Most  recently, Milissa Garrity, Business Development Strategist was the recipient of the RFMA 2021 Marvelous Mentor Award.  Krystal Vasquez, CRFP,  was the recipient of the RFMA 2021 Member Engagement Enthusiast Award.


Chain Store Maintenance is an active participant in multiple national tradeshows and  associations, including Connex (formerly PRSM), Restaurant Facilities Maintenance Associations (RFMA), The Retail People (TRP), and the Commercial Construction Group. Subscribe below to find out where we'll be next. 

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